Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If the goods arrive and are not working correctly we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
We do not accept returns or Exchanges on Tanks/Cartomizers and E-Liquid. We will exchange any unit that is defective on arrival (DOA) within 5 business days in order to exchange a unit, you would need to email us the unit model along with your order ID. The customer is responsible for return shipping cost on all exchanges.
There are many products made and sometimes there is the odd defective item although we inspect all products, if a customer is unhappy we will do our best to work with you and come up with the best solution to keep you, our customers happy so if you have any concerns or questiosn please just call or email us and we will be more than happy to assist you.
When requesting a return, you will need provide the following information:
- First Name
- Last Name
- Order ID
- Order Date
- Product Name
- Product Code
- Product is opened (y/n)
- Faulty or other details
- Reason for Return
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication with one exclusion, if there are errors and omissions on a product E-Cigarette Canada has the right to fix the price accordingly and you will be charged the correct price. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially,and effectively. Thank you very much!